Senior Leadership Team


Paula Poirier
President/Chief Operating Officer

Paula Poirier has been the President/Chief Operating Officer (COO) of Emergency Medical Care Inc. since February 2009. As COO, Paula provides leadership in the development, operation and strategic long-term planning of EMC and its initiatives.
Paula has more than 17 years’ experience in the field of emergency health services. She served as Director of the Emergency Health Services (EHS) Provincial Programs for the Department of Health for eight years. In this role, she was responsible for four provincial programs, with a key focus on the development and implementation of the Nova Scotia Trauma Program, Simulation and Training Centre, Medical First Responders Program and the day-to-day operations of EHS LifeFlight. She also continues be actively involved in the National Trauma Association of Canada (TAC) as current President, Trauma Systems Accreditor and Co-chair for the Trauma Association of Canada Accreditation Committee.
Paula began her clinical career in many areas (e.g., general surgery, orthopedics and emergency) at the Halifax Infirmary Hospital (HIH). She progressed through diverse management roles: Nurse Manager, General Surgery Unit, HIH – Medical/Surgical ICU, Victoria General Hospital – Medical/Surgical ICU and Neuro ICU, Capital District Health Authority (HIH) Medical/Surgical/Neuro ICU; Acting Director – Cardiac, Emergency and Thoracic Portfolio (QEII); and then Manager of the Nova Scotia Provincial Trauma Program (EHS) for four years. Paula graduated from St. Martha’s School of Nursing in 1979. She holds a Bachelor of Nursing degree and a Master of Nursing degree from Dalhousie University.

Jeff Fraser
Director of Operations

Jeff Fraser is the Director of Operations at EMC. Jeff’s responsibilities in this role include managing and overseeing ground ambulance operations and the Medical Communications Centre, and providing strategic direction for EMC’s emergency preparedness planning.
Jeff began working as a paramedic in central Nova Scotia in 1990 for a private ambulance company. He joined EMC in 1998 as an Operations Supervisor in Cumberland County. His management career continued through the next decade, initially moving from ground operations to the Medical Communications Centre. As the Communications Resource Supervisor, Jeff managed the Centre’s planning initiatives, and was a key contributor in the development of the Centre’s evacuation/contingency plan. Jeff’s role as Manager of the Medical Communications Centre involved coordinating the allocation and deployment of available resources, and seeking methods to ensure continuous quality improvement. He also established regular communications with various agencies and external stakeholders to better enhance system support.
In 2008, he graduated from the Communications Centre Managers program based in Kansas City Missouri. This program is focused on best practices in EMS leadership and provided him with an opportunity to learn and network with a number of EMS leaders from all over North America.
Jeff assumed the role of Regional Manager for the Central region in 2008. As part of this role, he was a key member of a working group designed to approach the issue of off-load delays at the hospitals in the Capital District Health Authority responsible. He remains an active member of this working group in his role as Director of Operations, and continues to work toward a solution for this issue that affects all EMC employees.
Jeff has completed several management courses and programs, and remains active as an Intermediate Care Paramedic and a registered Emergency Medical Dispatcher.
Paula Martell
Director of Performance and Development, Air Medical Transport (AMT) & TeleHealth

Paula Martell is the Director of Performance and Development, AMT and TeleHealth at EMC and has been in this role 2010. Prior to assuming the role of Director, Paula was Program Manager for EHS LifeFlight. In this role, Paula is responsible for a broad corporate portfolio in performance and development as well as two operations in EHS LifeFlight the critical care air medical transport (AMT) program and the TeleHealth811 program.
Paula has over 34 years’ experience as a medical practitioner as both a registered nurse and paramedic, highlighted with specialized training and experience in areas of critical care, pre-hospital care and air medical transport.
In addition to her comprehensive clinical training, Paula completed a Masters of Business Administration degree in 2009 which also included specialized certificates in Fundamentals of Business, Advanced Business Management, and Advanced Business Strategy.
Diana Burns small website.jpg Rebecca Mullowney 
Director of Finance
Rebecca (Becky) Mullowney joined EMC in 2016 as the Manager, Financial Planning and Reporting and was appointed as the Director, Finance in 2018. Becky is accountable for all financial functions, including leading financial management and reporting, overseeing budget preparation and support the Chief Operating Officer on matters related to financial effectiveness.
Becky spent six years with Grant Thornton LLP in Halifax working from Accountant to Manager of Assurance responsible for analyzing financial statements, planning and execution of year-end audit results, preparing and managing budgets. Becky has also been a National UFE Coordinator working to develop and teach internal preparation programs for CA candidates across Canada as well as managing marking teams for practice exams providing guidance and instruction.
Becky is an active volunteer in her community, currently as Treasurer and Executive Director of the Alzheimer Society of Nova Scotia. Becky has her Bachelor of Commerce with a major in Accounting from Saint Mary’s University. Becky is also a Chartered Accountant and a Chartered Professional Accountant graduate of the Atlantic School of Chartered Accountancy (ASCA) in Halifax. 
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Dale Bartlett
Director of System Support

Dale Bartlett has over 36 years of experience in Emergency Medical Service (EMS). Since he began his career in 1979, he has held many progressive positions. He started as a paramedic and ambulance service co-owner with Bartlett’s Ambulance Service, Truro. In 1995, as part of an EHS Regional Pilot Program (first centralized EMS Dispatch Centre), Dale also served as Communications Manager Northern EMS. He joined Emergency Medical Care Inc. (EMC) during its inception in 1997 and since then, has served as Operation Supervisor and Regional Manager and Director as part of the Nova Scotia for the Emergency Health Services (EHS) system.
In 2008, as part of the Medavie EMS team, Dale led transition of the Prince Edward Island ambulance services system from privately owned services to a provincial system and served as the General Manager of Island EMS during this period. Dale Bartlett Head Shot 2013.jpg

In 2009/10 also under Medavie EMS, he was part of the transition/amalgamation project team transitioning the private, municipal and hospital based ambulance services in New Brunswick into a provincial system. He was involved in acquisition, employee recruitment and training. He was the Operations Team Lead and Acting Director of Clinical Operations during the transition.

In 2010, Dale was the Operation lead for the Medavie EMS Muskoka EMS service transition in Muskoka Ontario.

Dale is currently the Director of System Support with provincial responsibility for Fleet Services, Facilities, Procurement and the EHS Medical First Responder Program.


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