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Services
Emergency Medical Care Inc. continues to grow and expand the quality and type of services we offer to the people of Nova Scotia.
Fleet and Physical Resources
We have extremely high standards for the quality and performance of our ambulances. The utmost importance is given to maintaining and servicing our more than 140 vehicles to adhere to those standards. Our dedicated fleet centres located across the province are designed to allow on-site repairs and routine maintenance of each vehicle. Our highly-trained emergency vehicle technicians take pride in ensuring the safety and efficiency of all our ambulances.
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Medical Communications Centre
 The Medical Communications Centre is the first point of contact for most people across the province. All emergency (911) and non-emergency (hospital transfers, etc.) calls are directed through our Communications Centre. Our highly-skilled communication officers and dispatchers work together closely to ensure that help is on the way immediately.
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LifeFlight
 Although still relatively new to our EMC family, LifeFlight air medical transport has been operating in Nova Scotia for 13 years. The LifeFlight team consists of flight critical care paramedics and flight nurses, who undergo rigorous training in preparation for their missions. In addition, there are obstetric, neonatal and pediatric teams on call at the IWK hospital in Halifax. LifeFlight operations are based at the Halifax Stanfield International Airport. The helicopter is the primary method of transport for LifeFlight missions, with access to a fixed-wing aircraft when necessary. Since the program’s inception, LifeFlight has transported more than 6,400 patients. In January 2010, the EHS LifeFlight program successfully achieved accreditation through the Commission on Accreditation of Medical Transport Services (CAMTS).
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Medical First Response (MFR)
 Medical first responders work in conjunction with our paramedics and nurses to further enhance our pre-hospital care commitment. More than 2,700 medical first responders located throughout the province are trained to provide advanced medical first aid to the residents of their communities. Often, the medical first responder is the first person on scene before paramedics arrive. These individuals, who dedicate their time on a volunteer basis, are an invaluable component of our system, and we take great pride in supporting them and their efforts. Our MFR team works tirelessly to coordinate training sessions, education initiatives and registration for all medical first responders in Nova Scotia.
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Telecare
McKesson Canada’s contract with the provincial government tasks them with managing operations of the province’s new Telecare program. This initiative allows Nova Scotians in non-emergency situations to call a standardized phone number (811) and speak with a registered nurse about their symptoms or illness, 24 hours a day, seven days a week. In a sub-contract with McKesson Canada, we provide the technical components and continual support of all telephone and computer operations for all Telecare employees. Although most of the nurses will work out of their homes across the province, we have also provided a location for a contact centre that can house up to five nurses at any time, as well as an administrative office facility. We are proud of our involvement in this groundbreaking program that will continue to increase our level of pre-hospital care.
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