How to Read Your Ambulance Bill

There are some important pieces of information contained on your Emergency Health Services ambulance invoice. Please review the following sample invoice portion, which highlights the key components (each numbered section is described in further detail below).

1. Invoice number: located on the top right corner of your invoice; you will be required to provide this number in any written or verbal correspondence about your invoice.
2. Date: located just under the invoice number in the top right corner; refers to the date the invoice is issued; in the format Month / Day / Year.
3. Date of Call: located on the top left of the invoice; refers to the date in which the ambulance transported the patient listed on the invoice.
4. Description of Call: located on the top center of your invoice; refers to the reason for transport.
5. Amount: located on the top right of the invoice, under the invoice number and invoice date; refers to the cost (in Canadian funds) for this particular ambulance transport.
6. Due Date: located in the center of the invoice; refers to the date the invoice is due to be paid (usually one month after the date the invoice is issued).
7. Payable by Due Date: located to the right of the due date section; refers to the balance still outstanding at the time the invoice or statement is printed; if payments have been made, this balance may be different than the amount originally owing.
8. Transport From: located on the bottom left of the invoice; refers to the location from which the patient was picked up (this could be a resident’s address, hospital or another facility).
9. Transport To: located in the center of the invoice; refers to the location where the ambulance transported the patient (this could be a destination hospital or a return to residence transport).
10. Patient: located on the bottom left of the invoice; refers to the patient who was transported; in the format last name, first name.
11. PCR NO: located on the bottom right of the invoice; refers to the number of the Patient Care Report (PCR) filled out by paramedics when recording the incident

If you have any other questions about your invoice, please contact our Billing Office.