Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government’s Emergency Health Services (EHS) division and the Department of Health and Wellness. As well, EMC operates TeleHealth 811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.
EMC delivers a high-quality pre-hospital care program and Telehealth service to Nova Scotians each and every day. We achieve this through the more than 1,400 employees who work with us including highly-trained paramedics, nurses, medical communication officers and support staff.
Reporting to the Performance Manager, the Clinical Quality Program Lead will be responsible for oversight and coordination of the EHS/EMC Quality program, which includes performance management and quality improvement of ground ambulance, Integrated Health Programs and other EHS projects.
As an employee of EMC we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.
DUTIES AND RESPONSIBILITIES:
Responsibilities include, but are not limited to, the following:
• Oversee and coordinate performance indicator development, data collection and analysis.
• Develop and present reports based on performance data to support quality improvement initiatives and meet contractual obligations
• Ensuring privacy standards are maintained.
• The Clinical Quality Program Lead supports the accreditation, policies, and documentation processes.
• Ensuring high quality clinical care and patient safety.
• Have an understanding of quality improvement techniques and possess an analytical mindset.
• Work closely with the EHS Provincial Medical Director, while providing oversight to those conducting clinical audits.
• Collaborate closely with other members of the Performance and Development Department, as well as members of Operations, Medical Communications, and external stakeholders.
QUALIFICATIONS AND REQUIREMENTS:
Education and Experience
• Undergraduate degree in a health, sciences or a business related discipline. An equivalent combination of education and experience may be considered.
• Minimum of two years in a healthcare leadership role is an asset.
• Experience in quality management or research required.
• Proficiency in electronic patient care records and medical chart review is required.
• Proficiency in the use of computers and information systems, including Microsoft Office Suite required.
• Master’s degree in health or an administrative field an asset. (e.g. Masters of Health Administration or other)
• Current registration or the ability to gain registration as a paramedic or other healthcare provider within Nova Scotia a strong asset.
• Experience in patient safety, or risk management an asset.
• Additional data management and analysis experience a strong asset.
• Project management experience an asset.
Additional skills required
• Knowledge of EMS management, information technology, and human resources practices an asset.
• Knowledge of quality improvement and risk management tools and processes an asset.
• Ability to understand clinical data and translate into meaningful recommendations for improving clinical care is a strong asset.
• Analytical mindset and a questioning attitude.
• Able to exercise independent judgment and problem solve with discretion.
• Displays an overall aptitude for negotiation and dispute resolution skills; leads team members by example.
• Able to assess a process from beginning to end, identify gaps and make recommendations to strengthen the process.
• Able to work independently as well as within a team environment.
• Proficient time management skills to meet deadlines on schedule.
• Able to motivate and lead staff in a dynamic environment.
• Possess strong interpersonal and communication skills, including exemplary written, oral, and presentation skills.
• Able to coordinate projects, achieve milestones and lead teams.
• Skills in research methods and design an asset.
If you are interested in this opportunity, please apply online by submitting your cover letter and resume by:
December 19th 2018.
EMC thanks all applicants for applying. Only those selected for an interview will be contacted.